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Help us make it rightCarMax is America's #1 used car retailer. Whether you're buying a car or selling your car, we've got you covered. We've been revolutionizing…
CarMax. 280 likes · 4,825 were here. CarMax is the nation's largest used car retailer. Choose from nearly 50,000 CarMax Quality Certified vehicles all at low, no-haggle prices.
Welcome to CarMax, America's #1 used car retailer. Finding the right car for you is easy with our no-haggle prices and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee. See our local CarMax for written details. Visit carmax.com to explore more than 40,000 vehicles at our 160+ CarMax locations nationwide.
Search new and used cars, research models, and compare cars, all online at carmax.com.
CarMax Auto Superstore has been in business for twenty years and it committed to provide its customers with the best cars. Whether it's buying a new or used car, CarMax Auto Superstore invites its customers to any of the over one hundred locations across the country to benefit from the latest deals and promotions. The staff is ready to help.
CarMax Quality Certified used cars We select the best We evaluate millions of cars every year, and our Buyers are trained to know what makes a car desirable and a great value. Only the best used cars are selected to become CarMax cars—just 1 in 3 that we evaluate meets our high standards for quality. We renew each car We invest time and money renewing every car so you don’t have to. Each...
Carmax Auto Superstores INC located at 1000 S Flower St in Burbank, CA services vehicles for Auto Repair. Call (818) 736-4720 to book an appointment or to hear more about the services of Carmax Auto Superstores INC.
TERRIBLE SERVICE DEPARTMENT!!!!!! I bought a 2007 dodge caravan with only 25000 mi back in Jan 2011 and I have had to take the car in 4 times to fix the sliding doors since they couldn't fix it right the first time. Then when I took my car into the dealership to get a regular service since I live in ventura county, Burbank is like an hour away and I have a 1 yr old (that's why we bought a mini van). The dealership found that my breaks need to be replaced and at that time it was June 2011 so I was surprised that I had to replace them so soon (I had about 31000 mi) IS THAT NORMAL?? Well my service rep Olivia helped me out and was able to replace the rear break pads and did a service too in Jun 2011. BUT this month Jan 2012 my tire sensor went off and I had low tire pressure so I took it into a local tire place (mountain view tire) and they took a look at my tires and told me my front tires were basically bald, my husband took a look and agreed (he doesn't drive the mini van so he didn't know they were that bad till then and I usually find out about things needing to be replaced when I take my car in for service which is pretty consistently at 5000 mi like when I took the car into the dealership but when I got my rear breaks and service done back in Jun they didn't mention anything to me). So we had the front replaced and Louie at Mt view also recommended the rears need to be replaced soon as well and when they were replacing my front tires they found that my front breaks were very low like at 10%. I was very upset that I took my car in like 6-7 months ago and it was not brought to my attention that I would need to be replacing the breaks soooo soon. IS THAT NORMAL? I have only 38000 mi right now. Oh and by the way we have had problems with the battery a couple of times where we have had to jump start the car. So I called carmax and asked why I was having to replace soo many things so soon, I've never had to do this for any of my cars till like at least around 50000 mi. I was told to talk to JOSEPH the service MANAGER who basically told me that it was normal wear and tear and that he couldn't do anything but a price adjustment which would only be around 40-50.00 off. I told him that would only cover my gas to go to and from. He kept his ground and said that was all he can do. So I called corporate and talked with Esha and she basically could only talk via messages with JOSEPH and ask him to do a review and which he did but called me back and basically said the same thing he said before. I asked if he could at least change my front breaks and I would go ahead and do the tires and the battery but he flat out said no. I will never take my car back to Carmax for service and I dont recommend buying a car there either. The service or inspection they do doesn't seem fair. I think if I had bought an older car with more miles they would have replaced certain items like the tires and breaks so they are up to state standards but if you are looking to buy a car with less miles they tires and breaks are pretty much the ones that the dealer put on and if they are at the min standards they leave it and oh well I guess. I find that to be very unfair you would think the service department would be able to do something about that. VERY DISAPPOINTING. I did not complain when I had to bring my car in and pay a deductible with maxcare to fix my doors and have to bring it in several times but this is unacceptable. DONT BUY AN CAR FROM HERE AND DON'T BRING IT IN FOR SERVICE EITHER!!!!!! This is the first time I have bought a used car and well NEVER again. All because of this one bad experience.
How do they stay in business? People should start buying their cars from auctions. Find a individual with an auction license, pay them 200-400 dollars and buy the car of your dreams at dealer prices..
Worst mistake I made was buying a car from Carmax. You spend triple for a used vehicle. We bought this X5 and 3 months later the Pass-window stopped working. Took it it, they saw that we have warranty and indicated that the axels were bad. 2 week later and 3k charge, the vehicle had more problem (oil leaks, rough ride, axel noises, steering issues). Finally after four attempts, the managed to fix the oil leak but completed destroyed the ride of the vehicle. Its amazing how they stay in business.
I went online to see if I can get an appraisal of my car but they wanted it to be in person. This was probably due to my request for an appraisal about six weeks prior. Therefore, I made an...
Don't be fooled by Edmunds' reasonable estimates for your cars. This place low-balls their offers every time. Three times I have come here, each time hoping that they see the value in a well...
Teddy is the man. So helpful, he really helped me figure out my car situation fast! Even set up my car play for me :)
Thanks Teddy!
Go to Carmax and ask for Teddy If you want fantastic service.
Their 30 day return seemed easy and hassle free. I felt pressured into buying a car that I didn't want, I decided I didn't want it and that I wanted to save up for a car that I did want. So when I...
I booked an appointment to get my car appraised and this was my first time ever working with CarMax. The experience was in fact decent - friendly staff, smooth process checking in but a long wait...
Never have I bought a car so easily. Got the APP, chose a car, filled the application, got a calm from Robert who was really tops. Great service.
Great service! Christian Pacheco is a rockstar!
DO NOT BUY YOUR CAR HERE. They sold me a car that they didn’t have the title for and I haven’t been able to register my car because they’ve neglected to send me the necessary paperwork. When I asked what I should do if I got pulled over (now that it’s been over a month since I got the car), they said they DIDN’T KNOW and suggested I go to the DMV to ask them. Unbelievably unprofessional. Who...
That's why; I bought 2013 Toyota Corolla on July 10 2017 With about 50,000 miles, I took the their word that they do 130 or 150 point inspection, I'm sure they do, but if there a problem they don't fix it until you cut them. Within the month warranty the car had few issues including noises from the front, they said it's nothing unfortunately I trusted them, later on I took it to my mechanic ...
This Carmax is ripping me off. Carmax Roseville sold me a defective Altima in 2015, and the AC compressor went out almost immediately, followed by the transmission and several other parts. Once I moved to the valley, the air conditioning compressor went out for the second time and this store replaced it at only a slight discount. It has now gone out for a third time and I demanded that they...
I wish I could go back in time and get the hour of my life back that I spent at this worthless business, if you can even call it that. This company are thieves. Immediately upon meeting me and...
I've never had a more enjoyable and flawless time selling a car!! They are so well organized. From my appointment time to final sale was about an hour and a half. They just simply made it...
IF YOU NEED REPAIR OR CUSTOMER SERVICE .............NEVER BUY A VEHICLE AT CARMAX!!! IT DOES NOT EXIST!! I actually bought TWO cars there. They sold me a POS. 2011 Honda accord. It was making...
The only bad thing I would say is the wait time, but you can understand how many people come and go from this place. My husband came the day before to get a quote on my 2008 Honda Civic Ex....
hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha.............. NEGATIVE five stars for corporate GREED...
My experience with carmax was not great but not bad either. hence three stars. The car collection is great, the sales guys are decent. Prices are fixed. so when they say no haggle, its really that.
Shortly after I purchased my car from Carmax in Burbank my car began shaking and the check engine light came on and the car found it difficult to accelerate above 65-70 MPH. after lengthy discussions and arguments and the cost of an out of pocket diagnostics test from a Cadillac dealer we found out the Engine control module had been bad and caused several pistons to go bad as well. After more...
NEVERRRRR GET A CAR HERE!! CONTACT ME FOR FULL STORY..
I HAVE A SALES MANAGER ON RECORDING STATING THAT CARMAX CAN NOT GUARANTEE THAT ALL CARS ARE INSPECTED PROPERLY!!
2weeks after buying our car the front and back breaks had to be replaced because they we're broken. Rotors and pads! Electrical issues and NOW ENGINE ISSUES!
THEY ARE COMPLETE SCANNERS! DO NOT BUY A CAR HERE!!!
Paul was amazing!!!I was there for a quote on a car I'm trying to get rid of and Paul kept me entertained the whole time. Time went by so fast!! Ask for Paul.
Tried to call and set an appointment (they're extremely necessary for this location) to get my oil changed. Hung up on TWICE by the service department. *UPDATE*I got my car here in August and went to get the oil changed elsewhere since I was unable to make an appointment at this location. They told …
Don't sell your car to CarMax because, I was told, the car stays in your name until it's sold. So, parking tickets or toll charges it incurs while in another state are sent to you. I'm told that CarMax will take care if it but I've had to call and fax them twice so far. I wonder if liability is also on you and how they're going to fix that? Sounds frightening. Gave them one star because I had to.
I was shopping around for a new car, and I couldn't find an offer for the car I wanted. I then decided to check out CarMax and boom! The exact color, model, and features I wanted in the car was found! I had called on a Saturday and spoke with a sales consultant named Nancy. I had asked her to check in …
Nightmare from start to finish. 6+ hours to buy a car and that's without any financing. Said car had satellite radio - it doesn't. Had to badger them to make it right, they said to bring the car Monday at 7:30 and they'd check a mechanical issue and install module for satellite radio. I drove 120 miles to get there, sat in the waiting room for 3+ hours and was FINALLY told they didn't have...
I just purchased a car from CarMax, yesterday. 2015 Ford Explorer to be used as a toad to replace the Saturn Vue. What an excellent unexpected experience. I found the car on their internet search page, called and asked if I could inspect it. Since it was in Sacramento I had to pay $149 for them to …
I was skeptical to go here, but my experience wasn't bad in terms of the deal I got there. The only issue was the initial wait, but that wasn't too bad given the number of people there. Once we accepted the deal, it was easy and smooth to finish it off.
Worst car buying experience ever! I bought a 2011 BMW X3 and what a lemon! 125 point inspection is bullshit! Check Engine light when on when I left the lot and it broke down on me 2 days later!!! I just want out of the deal and they 'don't know' where my car I sold them is. Not only that but managers from the bottom level to the top just avoid phone calls, and never return mine. Horrible...
Great service! Friendly staff. We were in & out of there quick! Drove off with a Chevy Cruze. Thanks CarMax!
I've bought 2 cars from this location, and what I've come to realize is the buying process is easy, but everything else with them is BEYOND DIFFICULT!!! I agree with all the other reviews on here about the service department...THEY JUST DON"T CARE!!! We'll call and call and call and try to get through to them, but they don't ever answer or return calls. It's a shame.....We thought that we would...
Beware of buying a car from CarMax, I order a vehicle online from one of the out of state locations in November 2014 and purchased the vehicle from the Burbank one in December 2014. I paid extra money to have it shipped here. I just got a call in March telling me the vehicle was now coming up on an insurance report as having frame damage and they wanted to buy the vehicle back from me. CarMax...
The sales dept and finance dept were fine. All good experiences. When they messed up my registration, things got bad. Here I am six months and two citations later, I still have no tags, amd have been told by the county clerk not to park my car in public parking. The business manager was highly argumentative. From her perspective There was no need to reimburse my $250 in parking tickets. Let the...
I bought a car in July, still don't have car tags! Spent months and hours on the phone trying to get my tags and still NO RESOLUTION! I'm out of state and told me to have a "friend" go to the DMV for me! Um no, I Paid YOU to get my tags/registration. I've now paid $100 ticket for no visible tags and I was told there is nothing CARMAX can do. Such crap! Go somewhere else. You've been warned!
Don't go to Carmax unless you like to be mistreated. My father had recently bought a pre-owned bmw 5 series from carmax. There was only one problem a HUGE scratch on the headlight. The salesman Allen guaranteed it would be replaced so my dad went ahead and made the purchase. Today, my father went in to carmax only to be humiliated by the sales manager Scott and service manager TOM ZOCH. Not...
Everyone is very friendly and helpful. If you're looking for a new or used car, this is the place to go.
Christine is wonderful customer service rep
I saw a car I wanted and called ASAP. They sent me an email that said the car was no longer available. I tried to call and got no answer. Finally I called a number off the webpage and a man with a very rude demeanor said it was no longer available. Then I saw the car listed again at another location...
When we bought my car at car max in Burbank less than a month ago i could not have been happier with the experience. Our sales manager was awesome! I recommended it to everyone. A few days ago I was having trouble with my GPS and because it is still under warranty, I made an appointment. Everything was great. Dropped my car off this morning at 930am. I was then driven by car max to my office in...
I was really happy with my purchase through CarMax until I had to call the business office because I never got my plates or registration. Basically I was told in a very rude fashion there was nothing they could do and I would could go to AAA to get my plates. I had to pay extra $20.00 to the DMV in order to get my plates. That is not such a big deal but I hate being treated like I don't matter...
I am only giving them one star because yelp doesn't have zero stars. I had a car tansfered from riverside to Burbank and test drive it wednesday. I told Alex and Angel that my husband was working late hours till Saturday and I didn't think we would be able to get it until the weekend. I told hem both Thursday and Friday that I my husband wasn't avail and unless I could bring a check made out...
Where to begin......Currently a disaster.....Here you go:I have a 2005 Nissan 350Z Convertible and I took it into Nissan of Van Nuys, California. Last week or so the Check engine light came on and also the convertible top works intermittently. It gets better, CarMax of Burbank sold me the car with the unproper tire size and apparently the car has sensors and it is not reading the correct tire...
So I buy a certified pre-owned vehicle from CARMAX with super low miles - - a sweet deal? Maybe not. I don’t have money to burn, but I get convinced that the extra insurance coverage is truly essential, especially on an older car - - and not to worry, CARMAX service centers are open 7 days a week and they also work with a multitude of local repair shops. That’s a HUGE plus for me since the...
Worst service dept. Everyone is rude and nasty. They have all forgotten without your purchase they have no job.
Worst experience ever! I have not dealt with a group of people this unprofessional, rude and condescending ever in my life.
Since CarMax advertises their speedy service and friendly customer service all the time, my 8-month pregnant wife and I decided to go to the Burbank store to get our SUV appra...
TERRIBLE SERVICE DEPARTMENT!!!!!! I bought a 2007 dodge caravan with only 25000 mi back in Jan 2011 and I have had to take the car in 4 times to fix the sliding doors since they couldn't fix it right the first time.
Then when I took my car into the dealership to get a regular service since I live in ventura county, Burbank is like an hour away and I have a 1 yr old (that's why we bought a mini...
I am please to see a place where the service staff are friendly and honest comparing to the factory dealerships who just try to charge me services I don't even need. I have a extended service plan and understand I...
Terrible place to sell cars. Friendly employee, but they offered to pay $6,000 under Kelly's Blue Book.
I am surprised to see that all of the reviews on the Burbank store are bad! I just sold my car and bought another from this dealership and was very pleased with the process. My car was apraised for OVER KBB price and the car...
I have to admit that their appraisals are not very good. Last year I went in to appraise my Honda to sell and they quoted me $2K for my car which was way lower than KBB. I ended selling my car for $6K on my own....
The Store in Burbank seemed nice enough of first site, swarming with sales people. I had called on a car and had it transfered from the Irvine Store to Burbank. Weet and test drove it. When I told the camel jockey that I'd...
went in to have my car appraised, and my car is old (hence not worth much...) but when i had it appraised and they gave me the price, it was only $5!!! YES, $5!!! i know my car was crappy, but JEEZ! at least offer $100!!! but...
waste of time.
Buyer Beware! Carmax is a ripoff... especially the one located in Burbank on Flower Street. Their appraisers are dishonest! Before I went over there, I did a little research on the internet and the first two reviews I...
I had an awful experience at this Carmax. I am a previous customer (at other locations) and have always enjoyed their great customer service and style. Not this Burbank store! I walked in looking for the childrens'...
I dislike everything about this. My choices are limited. Why was I forced to change? I want my old pages and colors back!
CarMax is America's 1 used car retailer. Whether you're buying a car or selling your car, we've got you covered. We've been revolutionizing car buying since 1993 with our no-haggle prices, no-pressure shopping experience, and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee, no questions asked. See your local CarMax for written details. Visit...
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Automobile - Dealers
Automobile Appraisers
Additional phone number - (818) 736-4720, (888) 800-0137. Additional fax - (818) 736-4726. Additional DBA - CarMax Business Services Llc.
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Cars for Sale
Used Cars
Used Car Dealers
Auto Dealership
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Used Car Dealerships
CarMax is the nation's largest used car retailer. Choose from nearly 50,000 CarMax Quality Certified vehicles all at low, no-haggle prices.
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