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CarMax Burbank

Other name:
Car Max Auto Superstore
Address
1000 S Flower St Burbank CA 91502
Phone
(818) 736-4720
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Average Rating
2
Total Reviews
(39)
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What the community has to say about CarMax Burbank

Information about this business (7)

CarMax is America's #1 used car retailer. Whether you're buying a car or selling your car, we've got you covered. We've been revolutionizing…

CarMax. 280 likes · 4,825 were here. CarMax is the nation's largest used car retailer. Choose from nearly 50,000 CarMax Quality Certified vehicles all at low, no-haggle prices.

Welcome to CarMax, America's #1 used car retailer. Finding the right car for you is easy with our no-haggle prices and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee. See our local CarMax for written details. Visit carmax.com to explore more than 40,000 vehicles at our 160+ CarMax locations nationwide.

Reviews of this business (55) view all

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Overall review sentiment

Score
48%

Top 3 sentiment words

customer service
Count
3
Score
66%
service
Count
2
Score
50%
experience
Count
5
Score
20%

Overall review sentiment

Score
48%

Rating distribution

5 stars
9
4 stars
1
3 stars
2
2 stars
0
1 star
25
No rating
18
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Burbank 91502 member reviews (2) view all

Reviewed Business
CarMax Burbank
Reviewer Name
Tiff
Review Date
January 25, 2012
Average Rating
1

Horrible Service Department

TERRIBLE SERVICE DEPARTMENT!!!!!! I bought a 2007 dodge caravan with only 25000 mi back in Jan 2011 and I have had to take the car in 4 times to fix the sliding doors since they couldn't fix it right the first time. Then when I took my car into the dealership to get a regular service since I live in ventura county, Burbank is like an hour away and I have a 1 yr old (that's why we bought a mini van). The dealership found that my breaks need to be replaced and at that time it was June 2011 so I was surprised that I had to replace them so soon (I had about 31000 mi) IS THAT NORMAL?? Well my service rep Olivia helped me out and was able to replace the rear break pads and did a service too in Jun 2011. BUT this month Jan 2012 my tire sensor went off and I had low tire pressure so I took it into a local tire place (mountain view tire) and they took a look at my tires and told me my front tires were basically bald, my husband took a look and agreed (he doesn't drive the mini van so he didn't know they were that bad till then and I usually find out about things needing to be replaced when I take my car in for service which is pretty consistently at 5000 mi like when I took the car into the dealership but when I got my rear breaks and service done back in Jun they didn't mention anything to me). So we had the front replaced and Louie at Mt view also recommended the rears need to be replaced soon as well and when they were replacing my front tires they found that my front breaks were very low like at 10%. I was very upset that I took my car in like 6-7 months ago and it was not brought to my attention that I would need to be replacing the breaks soooo soon. IS THAT NORMAL? I have only 38000 mi right now. Oh and by the way we have had problems with the battery a couple of times where we have had to jump start the car. So I called carmax and asked why I was having to replace soo many things so soon, I've never had to do this for any of my cars till like at least around 50000 mi. I was told to talk to JOSEPH the service MANAGER who basically told me that it was normal wear and tear and that he couldn't do anything but a price adjustment which would only be around 40-50.00 off. I told him that would only cover my gas to go to and from. He kept his ground and said that was all he can do. So I called corporate and talked with Esha and she basically could only talk via messages with JOSEPH and ask him to do a review and which he did but called me back and basically said the same thing he said before. I asked if he could at least change my front breaks and I would go ahead and do the tires and the battery but he flat out said no. I will never take my car back to Carmax for service and I dont recommend buying a car there either. The service or inspection they do doesn't seem fair. I think if I had bought an older car with more miles they would have replaced certain items like the tires and breaks so they are up to state standards but if you are looking to buy a car with less miles they tires and breaks are pretty much the ones that the dealer put on and if they are at the min standards they leave it and oh well I guess. I find that to be very unfair you would think the service department would be able to do something about that. VERY DISAPPOINTING. I did not complain when I had to bring my car in and pay a deductible with maxcare to fix my doors and have to bring it in several times but this is unacceptable. DONT BUY AN CAR FROM HERE AND DON'T BRING IT IN FOR SERVICE EITHER!!!!!! This is the first time I have bought a used car and well NEVER again. All because of this one bad experience.

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Reviewed Business
CarMax Burbank
Reviewer Name
Arbi N.
Review Date
February 06, 2009
Reviewer Location
Maricopa, Texas
Average Rating
1

Professional Negligence!!!

How do they stay in business? People should start buying their cars from auctions. Find a individual with an auction license, pay them 200-400 dollars and buy the car of your dreams at dealer prices..

Worst mistake I made was buying a car from Carmax. You spend triple for a used vehicle. We bought this X5 and 3 months later the Pass-window stopped working. Took it it, they saw that we have warranty and indicated that the axels were bad. 2 week later and 3k charge, the vehicle had more problem (oil leaks, rough ride, axel noises, steering issues). Finally after four attempts, the managed to fix the oil leak but completed destroyed the ride of the vehicle. Its amazing how they stay in business.

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Other reviews from the web (53) view all

Average Rating
100

I went online to see if I can get an appraisal of my car but they wanted it to be in person. This was probably due to my request for an appraisal about six weeks prior. Therefore, I made an...

Average Rating
10

Don't be fooled by Edmunds' reasonable estimates for your cars. This place low-balls their offers every time. Three times I have come here, each time hoping that they see the value in a well...

Average Rating
100

Teddy is the man. So helpful, he really helped me figure out my car situation fast! Even set up my car play for me :)

Thanks Teddy!
Go to Carmax and ask for Teddy If you want fantastic service.

Average Rating
10

Their 30 day return seemed easy and hassle free. I felt pressured into buying a car that I didn't want, I decided I didn't want it and that I wanted to save up for a car that I did want. So when I...

Average Rating
32

I booked an appointment to get my car appraised and this was my first time ever working with CarMax. The experience was in fact decent - friendly staff, smooth process checking in but a long wait...

Business description (10) view all

CarMax is America's 1 used car retailer. Whether you're buying a car or selling your car, we've got you covered. We've been revolutionizing car buying since 1993 with our no-haggle prices, no-pressure shopping experience, and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee, no questions asked. See your local CarMax for written details. Visit...

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Automobile - Dealers
Automobile Appraisers

Additional phone number - (818) 736-4720, (888) 800-0137. Additional fax - (818) 736-4726. Additional DBA - CarMax Business Services Llc.

Tags

Cars for Sale
Used Cars
Used Car Dealers
Auto Dealership
Trucks for Sale
Car Dealers
Used Car Dealerships

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