Invite a friend!

CarMax Burbank

Other name:
Car Max Auto Superstore
Address
1000 S Flower St Burbank CA 91502
Phone
(818) 736-4720
carmax.com
Is this your business?
Claim it now!
Something wrong?
Submit a correction
Average Rating
2
Total Reviews
(32)
Leave a review with:
  1. 1 Star
  2. 2 Stars
  3. 3 Stars
  4. 4 Stars
  5. 5 Stars
Is this your business? Claim it now!
Get Directions

Share on
Share

Contact Us

Email the business

Toll Free
(888) 899-6667
Fax
(855) 345-6667

Business Hours

Status: Closed

Sunday
11:00am-7:00pm
Monday
10:00am-9:00pm
Tuesday
10:00am-9:00pm
Wednesday
10:00am-9:00pm
Thursday
10:00am-9:00pm
Friday
10:00am-9:00pm
Saturday
9:00am-9:00pm

Burbank 91502 Recommends

Bridgitte Fanous Farmers Insurance

View media of Bridgitte Fanous Farmers Insurance
  • 300 E Magnolia Blvd, Suite 510 Burbank, CA 91502
  • (818) 556-6777

Insurance Done Right

View Profile

Submit a correction

Know more about this business than we do? Cool! Please submit any corrections or missing details you may have.

Help us make it right

What the community has to say about CarMax Burbank

Information about this business (7)

CarMax is the nation's largest used car retailer with low, no-haggle prices and guaranteed quality cars. To find your next car, start here.

Welcome to CarMax, America's #1 used car retailer. Finding the right car for you is easy with our no-haggle prices and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee. See our local CarMax for written details. Visit carmax.com to explore more than 40,000 vehicles at our 160+ CarMax locations nationwide.

Search new and used cars, research models, and compare cars, all online at carmax.com.

Add Photo or Video
User Photos & Videos

Reviews of this business (46) view all

Share a review

Overall review sentiment

Score
16%

Top 3 sentiment words

to replace
Count
1
Score
100%
experience
Count
2
Score
0%
service
Count
1
Score
0%

Overall review sentiment

Score
16%

Rating distribution

5 stars
7
4 stars
1
3 stars
2
2 stars
0
1 star
22
No rating
14
See more reputation details

Burbank 91502 member reviews (2) view all

Burbank 91502 User
Reviewed Business
CarMax Burbank
Reviewer Name
Tiff
Review Date
January 25, 2012
Average Rating
1

Horrible Service Department

TERRIBLE SERVICE DEPARTMENT!!!!!! I bought a 2007 dodge caravan with only 25000 mi back in Jan 2011 and I have had to take the car in 4 times to fix the sliding doors since they couldn't fix it right the first time. Then when I took my car into the dealership to get a regular service since I live in ventura county, Burbank is like an hour away and I have a 1 yr old (that's why we bought a mini van). The dealership found that my breaks need to be replaced and at that time it was June 2011 so I was surprised that I had to replace them so soon (I had about 31000 mi) IS THAT NORMAL?? Well my service rep Olivia helped me out and was able to replace the rear break pads and did a service too in Jun 2011. BUT this month Jan 2012 my tire sensor went off and I had low tire pressure so I took it into a local tire place (mountain view tire) and they took a look at my tires and told me my front tires were basically bald, my husband took a look and agreed (he doesn't drive the mini van so he didn't know they were that bad till then and I usually find out about things needing to be replaced when I take my car in for service which is pretty consistently at 5000 mi like when I took the car into the dealership but when I got my rear breaks and service done back in Jun they didn't mention anything to me). So we had the front replaced and Louie at Mt view also recommended the rears need to be replaced soon as well and when they were replacing my front tires they found that my front breaks were very low like at 10%. I was very upset that I took my car in like 6-7 months ago and it was not brought to my attention that I would need to be replacing the breaks soooo soon. IS THAT NORMAL? I have only 38000 mi right now. Oh and by the way we have had problems with the battery a couple of times where we have had to jump start the car. So I called carmax and asked why I was having to replace soo many things so soon, I've never had to do this for any of my cars till like at least around 50000 mi. I was told to talk to JOSEPH the service MANAGER who basically told me that it was normal wear and tear and that he couldn't do anything but a price adjustment which would only be around 40-50.00 off. I told him that would only cover my gas to go to and from. He kept his ground and said that was all he can do. So I called corporate and talked with Esha and she basically could only talk via messages with JOSEPH and ask him to do a review and which he did but called me back and basically said the same thing he said before. I asked if he could at least change my front breaks and I would go ahead and do the tires and the battery but he flat out said no. I will never take my car back to Carmax for service and I dont recommend buying a car there either. The service or inspection they do doesn't seem fair. I think if I had bought an older car with more miles they would have replaced certain items like the tires and breaks so they are up to state standards but if you are looking to buy a car with less miles they tires and breaks are pretty much the ones that the dealer put on and if they are at the min standards they leave it and oh well I guess. I find that to be very unfair you would think the service department would be able to do something about that. VERY DISAPPOINTING. I did not complain when I had to bring my car in and pay a deductible with maxcare to fix my doors and have to bring it in several times but this is unacceptable. DONT BUY AN CAR FROM HERE AND DON'T BRING IT IN FOR SERVICE EITHER!!!!!! This is the first time I have bought a used car and well NEVER again. All because of this one bad experience.

Is this review... ?
Burbank 91502 User
Reviewed Business
CarMax Burbank
Reviewer Name
Arbi N.
Review Date
February 06, 2009
Reviewer Location
Maricopa, Texas
Average Rating
1

Professional Negligence!!!

How do they stay in business? People should start buying their cars from auctions. Find a individual with an auction license, pay them 200-400 dollars and buy the car of your dreams at dealer prices..

Worst mistake I made was buying a car from Carmax. You spend triple for a used vehicle. We bought this X5 and 3 months later the Pass-window stopped working. Took it it, they saw that we have warranty and indicated that the axels were bad. 2 week later and 3k charge, the vehicle had more problem (oil leaks, rough ride, axel noises, steering issues). Finally after four attempts, the managed to fix the oil leak but completed destroyed the ride of the vehicle. Its amazing how they stay in business.

Is this review... ?

Other reviews from the web (44) view all

Average Rating
20

I wish I could go back in time and get the hour of my life back that I spent at this worthless business, if you can even call it that. This company are thieves. Immediately upon meeting me and...

Average Rating
100

I've never had a more enjoyable and flawless time selling a car!! They are so well organized. From my appointment time to final sale was about an hour and a half. They just simply made it...

Business description (9) view all

Noorcon Hebrew Translator is a program designed to help individuals have quick access to fast and accurate language translation available through Noorcon's advanced translation engine Noorcon's Hebrew Translator will enable you quick access, and a nice and friendly user interface on your mobile device to quickly get your language needs This is the first release of the game and we have many...

Automobile - Dealers
Automobile Appraisers

© 2007-2017 Solfo, Inc. – All rights reserved